Welcome to MH Elegance. These Terms and Conditions ("Terms") govern your use of our website [www.mhelegance.com] and the purchase of products from our online store. By accessing or using our website, you agree to comply with and be bound by these Terms.

1. Customer Satisfaction Guarantee

At MH Elegance, we take pride in offering only the finest products. If your purchase is not as described, we offer a full refund or replacement — your satisfaction is our priority.

2. Eligibility & Account

You must be at least 18 years old or the age of majority in your jurisdiction to access and use this site. By using our website, you warrant that you meet these requirements. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

3. Product Availability & Accuracy

We strive to ensure that all product details, descriptions, and prices are accurate and up to date. However, availability is subject to change without notice, and we reserve the right to discontinue or modify products at any time.

Colors shown on the website may differ slightly due to screen settings.

4. Order Acceptance & Cancellations

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including due to inaccuracies in pricing or availability. In the event of cancellation, you will be notified, and any payments made will be refunded promptly.

5. Pricing

All prices are listed in USD. We reserve the right to update pricing at any time. Payment must be made in full at the time of purchase.

6. Secure Payment

We prioritize your security. All transactions on our website are processed through secure, encrypted payment gateways. Your credit card information is never stored on our servers.

We accept all major credit cards and payment methods, and we use industry-leading security measures — including SSL encryption — to protect your financial data during every transaction.

7. Data Protection & Retention

We are committed to safeguarding your personal information. Customer data is stored securely and used solely for order processing and customer service.

Personal information is retained for up to 90 days after purchase and then permanently deleted. We do not share or sell your data to third parties.

8. Shipping & Delivery

Shipping timelines are estimates only and may vary due to factors beyond our control. MH Elegance is not responsible for delivery delays once the product has been dispatched. Please refer to our Shipping Policy for more details.

9. Return

We accept returns within 30 days of delivery, provided items are in their original condition and packaging. Customized or personalized pieces are final sale. For full terms, refer to our Returns Policy.

10. Exchange with Confidence

We now offer exchanges with 0% restocking fee, unlike many retailers that charge up to 15%. If your item is in original condition, we’ll process your exchange at no extra cost.

11. Product Authenticity & Quality Assurance

All our products are crafted using high-quality materials and undergo a thorough quality control process before shipping. We guarantee the authenticity of our materials, and craftsmanship.

12. Customization & Special Orders

Custom and personalized jewelry (including ring resizing, engraving, or made-to-order designs) are final sale and non-refundable. Estimated delivery timelines for custom pieces may vary based on design complexity and production capacity.

13. Order Processing Time

Please allow 1–3 business days for processing before shipment, unless otherwise specified. During peak periods or promotional events, processing times may be slightly extended. You'll receive a confirmation email with tracking details once your order has shipped.

14. Packaging

All orders from MH Elegance are carefully packaged in our signature branded boxes to ensure safe delivery and a premium unboxing experience.

15. Promotions & Discount Codes

Promotional codes are valid for a limited time and cannot be combined with other offers unless explicitly stated. MH Elegance reserves the right to modify or cancel promotions at any time without prior notice.

16. Force Majeure

MH Elegance shall not be held liable for any delay or failure in performance due to events beyond our control, including natural disasters, pandemics, supply chain disruptions, or government actions.

17. Intellectual Property

All content on this website, including but not limited to product designs, logos, images, text, and graphics, is the exclusive property of MH Elegance and protected by intellectual property laws. You may not reproduce, republish, or use any part of our content without prior written consent.

18. Limitation of Liability

To the fullest extent permitted by law, MH Elegance shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or products. Our liability is limited to the amount paid for the product purchased.

19. User Conduct

You agree not to misuse the site, engage in unlawful behavior, or interfere with its security. This includes, but is not limited to, attempting to access restricted areas, uploading malicious software, or violating any applicable laws.

20. Modifications to Terms

MH Elegance reserves the right to modify or update these Terms at any time. Continued use of the website after changes constitutes your acceptance of the new Terms.