1. What materials are used in MH Elegance jewelry?

We use high-quality materials including 925 sterling silver, 18k gold, titanium, natural gemstones, freshwater pearls, and responsibly sourced diamonds. Each piece is designed to offer lasting elegance and durability.

2. How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking link. You can monitor your delivery status at any time through that link.

3. Can I cancel or update my order or change my shipping address?

We begin processing orders shortly after they are placed. If you need to make a change, please reach out to our support team as quickly as possible. While we’ll do our best to accommodate, we cannot guarantee changes once an order is in production or transit.

4. Where do you ship?

We offer worldwide shipping! No matter where you are, MH Elegance delivers directly to your doorstep. International shipping fees and delivery times may vary depending on your location.

5. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in original condition, and in their original packaging. For more details, visit our Return Policy.

6. Do you offer exchanges?

Yes! We offer hassle-free exchanges with 0% restocking fee. Most brands charge up to 15%, but we keep it simple. Just make sure your item is unused and in its original packaging.

7. Is my payment information secure?

Absolutely. We use SSL encryption and partner with PCI-compliant payment processors. Your card information is never stored on our servers — your transactions are 100% secure.

8. How are items packaged?

Each piece is carefully packed in our signature MH Elegance jewelry box to ensure a premium unboxing experience.

9. How should I care for my jewelry?

To maintain your jewelry’s brilliance, keep it away from harsh chemicals, lotions, and perfumes. Store pieces separately in a dry, cool place and clean gently with a soft, lint-free cloth. For more guidance, visit our Jewelry Care Guide.

1. How do I place an order?

Simply browse our collection, select your desired item, choose any custom options if available (such as size), and click “Add to Cart.” Proceed to checkout, fill in your shipping and payment details, and confirm your order.

2. Will I receive a confirmation after placing my order?

Yes, you will receive an order confirmation email immediately after your purchase. Once your order is shipped, we will also send a tracking number for your convenience.

3. What payment methods do you accept?

We accept all major credit and debit cards, along with secure digital payment options available during checkout.

4. Can I cancel or change my order after placing it?

We process orders quickly, but if your order hasn't shipped yet, please reach out to us at support@mhelegance.com, and we’ll do our best to accommodate changes.

5. Is my payment information secure?

Yes, your privacy and security are our priority. All transactions are encrypted and processed through secure gateways.

6. Do you offer promotional discounts?

Occasionally, we share exclusive promotions with our subscribers. Sign up for our newsletter to stay updated.

1. Where do you ship?

We offer worldwide shipping! No matter where you are, MH Elegance delivers directly to your doorstep. International shipping fees and delivery times may vary depending on your location.

2. How long does delivery take?

We offer reliable delivery options to suit your needs. Standard delivery within the USA takes 3–7 business days and is free on all orders. Expedited delivery takes 2–3 business days, with charges calculated at checkout. For international orders, delivery typically takes 3–7 business days, and the cost is calculated at checkout based on your location.

3. Will I receive tracking information?

Yes, once your order is shipped, you’ll receive a confirmation email with a tracking number and link to follow your delivery in real time.

4. When will my order ship?

Orders are typically processed within 1–2 business days. Personalized or custom items may take slightly longer before shipping. You will be notified via email as soon as your order is dispatched.

5. How much does shipping cost?

Standard shipping within the USA is free on all orders. Expedited and international shipping rates are calculated at checkout based on your delivery address and selected service.

6.Is shipping insured?

Yes, all shipments are insured until they each your doorstep.

1. What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be unused, unworn, and in original packaging.

2. How do I request a return?

Please email support@mhelegance.com with your order number and reason for return. Our team will guide you through the return process.

3. Do you offer exchanges?

Yes, we now offer hassle-free exchanges with 0% restocking fee. Unlike many other brands that charge up to 15%, we believe in making exchanges easy and fair. Simply return the original item in its original condition, and we’ll help you get the product you want.

4. Do you charge a restocking fee?

No! We are proud to offer 0% restocking fees on all eligible returns and exchanges. Most other brands charge up to 15%, but we believe in a fair, customer-first approach.

4. Which items are not eligible for return?

Custom and engraved items are final sale and not eligible for return or exchange.

1. Is gift packaging included?

Every order arrives in our signature MH Elegance packaging, ready for gifting.

2. Can I add a personal message?

Yes, you may include a personalized note during checkout.

3. Will pricing be shown in gift orders?

No, invoices or prices are not included in gift shipments.

4. Can I ship a gift directly to someone else?

Yes, simply enter the recipient’s details in the shipping address section at checkout.

5. What happens if the gift recipient needs an exchange?

No problem! We offer hassle-free exchanges with 0% restocking fee. The recipient can contact us directly with the order number, and we’ll assist them in selecting something else they’ll love.