At MH Elegance, we believe your experience should be as effortless as it is elegant. That’s why we proudly offer complimentary shipping on every U.S. order — always free, always secure.

Complimentary Shipping (U.S. Orders)

Every U.S. order ships free of charge, with no minimum purchase required.

Your jewelry is carefully packaged in our signature box and shipped in secure, discreet outer packaging.

Tracking details are sent to you by email once your order is on its way.

Order Processing

• All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.
• You will receive an email confirmation with tracking details once your order has been shipped.

Shipping Destinations

• Worldwide shipping available.
• For inquiries, please contact our support team at support@mhelegance.com

Shipping Options & Rates

Note: Delivery estimates do not include processing time. Expedited services are only available on business days.

Order Tracking

Once your order is shipped, a tracking number will be emailed to you. You can track your package using the Order Tracking

Shipping Delays

We are not responsible for shipping delays caused by weather, carrier service interruptions, or incorrect shipping information provided by the customer.

At MH Elegance, our commitment to you does not end at delivery. We proudly offer free, hassle-free returns to ensure your shopping experience is as effortless as it is elegant.

30-Day Returns

Items may be returned or exchanged within 30 days from the date of delivery.

Free Return Shipping

Every return is covered with a complimentary prepaid label, so you never pay to send your item back.

Insured & Secure

All return shipments are insured at no cost, giving you complete peace of mind.

Return Conditions

To be eligible for a return:

• The item must be unused, unworn, and in original condition.
• The product must be returned in its original packaging, including gift boxes, pouches, and certificates (if applicable).
• A proof of purchase is required (order number or receipt).

Non-Returnable Items

• Custom or personalized items
• Final sale or clearance items
• Items showing signs of wear, damage, or alteration

Return Process

1. Contact our Customer Care at support@mhelegance.com with your order number to initiate a return.
2. You’ll receive a return authorization along with instructions.
3. Pack the item securely in its original packaging.
4. Ship the item using a trackable courier.

Note: All returned items will undergo a thorough inspection to verify their condition. Items that show signs of significant wear or have been altered in any way (including ring resizing) will not be eligible for a refund. In such cases, the item will be returned to the customer.

Refunds

• Once your return is received and inspected, a refund will be issued to the original payment method within 5–7 business days.

Exchanges

• We offer hassle-free exchanges with a 0% restocking fee. Please note that many other retailers charge up to 15% for exchanges.

Welcome to MH Elegance. These Terms and Conditions ("Terms") govern your use of our website www.mhelegance.com and the purchase of products from our online store. By accessing or using our website, you agree to comply with and be bound by these Terms.

1. Customer Satisfaction Guarantee

At MH Elegance, we take pride in offering only the finest products. If your purchase is not as described, we offer a full refund or replacement — your satisfaction is our priority.

2. Eligibility & Account

You must be at least 18 years old or the age of majority in your jurisdiction to access and use this site. By using our website, you warrant that you meet these requirements. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

3. Product Availability & Accuracy

We strive to ensure that all product details, descriptions, and prices are accurate and up to date. However, availability is subject to change without notice, and we reserve the right to discontinue or modify products at any time.

Colors shown on the website may differ slightly due to screen settings.

4. Order Acceptance & Cancellations

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including due to inaccuracies in pricing or availability. In the event of cancellation, you will be notified, and any payments made will be refunded promptly.

5. Pricing

All prices are listed in USD. We reserve the right to update pricing at any time. Payment must be made in full at the time of purchase.

6. Secure Payment

We prioritize your security. All transactions on our website are processed through secure, encrypted payment gateways. Your credit card information is never stored on our servers.

We accept all major credit cards and payment methods, and we use industry-leading security measures — including SSL encryption — to protect your financial data during every transaction.

7. Data Protection & Retention

We are committed to safeguarding your personal information. Customer data is stored securely and used solely for order processing and customer service.

Personal information is retained for up to 90 days after purchase and then permanently deleted. We do not share or sell your data to third parties.

8. Shipping & Delivery

Shipping timelines are estimates only and may vary due to factors beyond our control. MH Elegance is not responsible for delivery delays once the product has been dispatched. Please refer to our Shipping Policy for more details.

9. Return

We accept returns within 30 days of delivery, provided items are in their original condition and packaging. Customized or personalized pieces are final sale. For full terms, refer to our Returns Policy.

10. Exchange with Confidence

We now offer exchanges with 0% restocking fee, unlike many retailers that charge up to 15%. If your item is in original condition, we’ll process your exchange at no extra cost.

11. Product Authenticity & Quality Assurance

All our products are crafted using high-quality materials and undergo a thorough quality control process before shipping. We guarantee the authenticity of our materials and craftsmanship.

12. Customization & Special Orders

Custom and personalized jewelry (including ring resizing, engraving, or made-to-order designs) are final sale and non-refundable. Estimated delivery timelines for custom pieces may vary based on design complexity and production capacity.

13. Order Processing Time

Please allow 1–3 business days for processing before shipment, unless otherwise specified. During peak periods or promotional events, processing times may be slightly extended. You'll receive a confirmation email with tracking details once your order has shipped.

14. Packaging

All orders from MH Elegance are carefully packaged in our signature branded boxes to ensure safe delivery and a premium unboxing experience.

15. Promotions & Discount Codes

Promotional codes are valid for a limited time and cannot be combined with other offers unless explicitly stated. MH Elegance reserves the right to modify or cancel promotions at any time without prior notice.

16. Force Majeure

MH Elegance shall not be held liable for any delay or failure in performance due to events beyond our control, including natural disasters, pandemics, supply chain disruptions, or government actions.

17. Intellectual Property

All content on this website, including but not limited to product designs, logos, images, text, and graphics, is the exclusive property of MH Elegance and protected by intellectual property laws. You may not reproduce, republish, or use any part of our content without prior written consent.

18. Limitation of Liability

To the fullest extent permitted by law, MH Elegance shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or products. Our liability is limited to the amount paid for the product purchased.

19. User Conduct

You agree not to misuse the site, engage in unlawful behavior, or interfere with its security. This includes, but is not limited to, attempting to access restricted areas, uploading malicious software, or violating any applicable laws.

20. Modifications to Terms

MH Elegance reserves the right to modify or update these Terms at any time. Continued use of the website after changes constitutes your acceptance of the new Terms.

At MH Elegance, we use cookies to enhance your browsing experience, improve website functionality, and deliver better service. Cookies are small data files stored on your device that help us recognize your preferences and understand how you interact with our site.

By continuing to use our website, you consent to the use of cookies as described in this Cookies Policy. You may manage or restrict cookies through your browser settings; however, doing so may impact certain features or limit your shopping experience.

1. Supporting Basic Website Functionality
Some cookies are essential for core site functions. These include remembering what’s in your shopping cart, enabling secure logins, and ensuring smooth navigation across pages. Without these cookies, the website may not function properly.

2. Improving Your Experience
We use cookies to understand how visitors interact with our website. These cookies may collect anonymous data, such as browser type, IP address, pages visited, and referring URLs. This information helps us:

• Monitor website performance and usability
• Identify and fix errors
• Measure the effectiveness of our advertising
• Optimize site layout and content
• Remember your preferences for future visits

3. Third-Party Cookies and Services
Some cookies are set by third-party partners who help us deliver specific services, such as social media sharing, analytics, and personalized advertising. For example, cookies from Google Analytics allow us to analyze site traffic, while others may show you relevant MH Elegance ads on other platforms.

These third-party cookies do not give us direct access to your personal information, but they may track your browsing behavior across different websites. You can manage your preferences for these cookies.

4. Managing Cookies
Most web browsers allow you to manage or disable cookies in their settings. You can choose to delete existing cookies, block future ones, or receive alerts before a cookie is stored.

Please note that disabling cookies may affect your ability to fully enjoy certain features or functions on our website.

5. Learn More
To learn more about how we collect and use personal information, please refer to our Privacy Policy. While not all cookie data is personally identifiable, some may be associated with your account or browsing profile.

Do Not Sell or Share My Personal Information

Introduction
Depending on where you reside, certain privacy laws may grant you rights related to how your personal information is collected, used, and shared. Specifically, you may have the right to:

• Opt out of the sale of your personal information
• Opt out of the sharing of your personal information for cross-context behavioral advertising
• Opt out of the processing of your information for targeted advertising purposes

At MH Elegance, we value your privacy and are committed to transparency.

We Do Not Sell Your Information / Opt-Out of Targeted Advertising
MH Elegance does not sell your personal information in exchange for money. However, we may share certain information—such as browsing behavior—with third-party service providers (including advertising platforms) to improve your experience and deliver personalized ads. This may be considered "selling," "sharing," or "targeted advertising" under specific privacy laws.

For more details on how and when we share data, please review our Privacy Policy.

At MH Elegance, we are committed to ensuring that our website is accessible to everyone, including individuals with disabilities. We believe in delivering a positive, inclusive, and seamless online experience for all our clients, regardless of their abilities.

We view accessibility as an ongoing responsibility and are actively working to enhance the usability of our website. Our goal is to ensure that all visitors can navigate, interact with, and shop on our site comfortably and efficiently.

Need Assistance?

If you experience any difficulty accessing content, features, or completing a transaction on our website, please don’t hesitate to contact us. We are here to help and will gladly provide the information or support you need through an accessible communication method, in accordance with applicable laws.

Email: support@mhelegance.com

Feedback

We welcome your feedback. If you have any suggestions on how we can improve the accessibility of our website, please contact us at support@mhelegance.com.

Your experience matters to us, and we are committed to making MH Elegance a place where everyone feels valued and included.

At MH Elegance, we take pride in the authenticity and craftsmanship of every piece we offer. Our fine jewelry is available exclusively through our official website www.mhelegance.com.

We strongly advise customers to be cautious of counterfeit products sold through unauthorized websites, marketplaces, or third-party sellers claiming to offer MH Elegance jewelry. These products often lack the quality, authenticity, and customer service standards you expect from our brand.

To ensure you receive a genuine MH Elegance creation, please make your purchases only through our official channels. If you have any questions regarding product authenticity or would like to report a suspected counterfeit, please contact us at support@mhelegance.com.

Your trust is our legacy. Protect it by shopping responsibly.

At MH Elegance, we strive to represent each piece as accurately and beautifully as possible. However, due to photography techniques, screen settings, and display resolutions, some items may appear slightly larger or smaller than their actual size.

In certain cases, products may be shown at an enlarged scale to highlight intricate design details or at a reduced scale to display the full item within the frame. Please refer to the product specifications provided for exact measurements.

We encourage customers to review all sizing details before purchase. For additional clarity, feel free to reach out to support@mhelegance.com — we’re here to assist you.

Trademarks & Copyrights

The name MH Elegance, our logo, brand symbols, product names, and associated visual elements are exclusive trademarks of MH Elegance and are protected under national and international intellectual property laws.

Unauthorized use of any of our intellectual assets including replication, distribution, or adaptation of our brand name, logos, or visual identity is strictly prohibited.

We take trademark and copyright protection seriously to preserve the authenticity, integrity, and exclusivity of the MH Elegance brand. Any unauthorized use or imitation may result in legal enforcement.

If you believe that any material on this website infringes upon your intellectual property rights, please notify us at support@mhelegance.com, and our team will address your concerns promptly.

MH Elegance is currently registered to collect sales tax in jurisdictions where required by law. Sales tax will be automatically applied to your order based on applicable state and local tax regulations and the shipping destination provided at checkout.

These terms are subject to change as tax laws evolve. MH Elegance continuously monitors state and local tax legislation to ensure full compliance.

Client Responsibility Under Applicable Law

Clients are responsible for complying with all applicable laws and regulations regarding the declaration and payment of use taxes, duties, or other related charges in their state or country of residence.

If MH Elegance does not collect sales tax at the time of purchase, your jurisdiction may require you to declare the purchase and remit the appropriate tax directly to the relevant tax authority.

For more information, including necessary forms and instructions, please consult your local or state tax agency.

Every MH Elegance piece is designed to endure. We stand behind the quality of our craftsmanship and materials, ensuring your jewelry is protected for a lifetime.

Our Commitment

Your jewelry is guaranteed to be free from manufacturing defects in materials and workmanship for life. If a defect is discovered, we will repair or replace the piece. If neither is possible, a refund equal to the original purchase price will be offered.

What the Warranty Does Not Cover

The warranty does not apply to:

• Normal wear and tear
• Loss, theft, or accidental damage
• Exposure to chemicals or improper care
• Stones loosened by impact or bending of prongs
• Alterations or repairs made outside MH Elegance

How to Request Warranty Service

To initiate a warranty claim, please contact our Customer Care team by email:

📧 support@mhelegance.com

Proof of purchase is required for all warranty claims.

Notes

MH Elegance will determine whether an item qualifies under warranty.
Shipping fees may apply for services outside warranty coverage.
If a piece cannot be repaired or replaced, a refund of the original purchase price may be provided.

Our MH Elegance Quality Guarantee ensures your jewelry is as authentic as it is beautiful — crafted with brilliance, lasting value, and ethical sourcing at its core.

Diamond Certification Standards

When it comes to engagement and statement jewelry, trust is everything. That’s why MH Elegance sources diamonds that are graded according to internationally recognized laboratories such as GIA and IGI.

Each diamond is evaluated for cut, color, clarity, and carat weight against these strict benchmarks. With our MH Elegance Quality Guarantee, you can be confident that your stone reflects the same level of authenticity, brilliance, and craftsmanship upheld by the world’s most prestigious jewelers.

Do MH Elegance diamonds come with certificates?

All MH Elegance diamonds are sourced to meet the grading standards of GIA and IGI. Backed by the MH Elegance Quality Guarantee, your jewelry is assured of its authenticity, quality, and ethical sourcing, giving you complete confidence in your purchase.